privacy & policy – luvivostore.com

PRIVACY POLICY

Effective Date: June 8, 2025 Website: www.luvivostore.com Company: EASY PEASY GROUP LIMITED Address: FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING, 144-150 TAI LIN PAI ROAD, Kwai Chung, Hong Kong Contact: info@luvivostore.com

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website https://www.luvivostore.com. We are committed to complying with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable national laws. By using our website, you agree to the terms of this Privacy Policy.

2. Data Controller

The data controller is: EASY PEASY GROUP LIMITED, FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING, 144-150 TAI LIN PAI ROAD, Kwai Chung, Hong Kong. You can contact us at info@luvivostore.com for any questions regarding the processing of your data.

3. Personal Data We Collect

We may collect and process the following personal data:

Identification data: name, surname
Contact data: shipping address, phone number, email address
Purchase information: ordered products, delivery details, payment method
Technical data: IP address, browser type, operating system, device information
Cookies and usage data: as described in our Cookie Policy

4. Purpose and Legal Basis of Processing

Your personal data is collected and processed for the following purposes:

To process and fulfill your orders (Art. 6(1)(b) GDPR)
To provide customer service and support (Art. 6(1)(b) GDPR)
To comply with legal obligations (Art. 6(1)(c) GDPR)
To improve our website and services (Art. 6(1)(f) GDPR – legitimate interest)
To send you updates or marketing communications, only if you’ve given consent (Art. 6(1)(a) GDPR)

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal or tax obligations. Order-related data is typically retained for 7 years in accordance with applicable commercial and tax regulations under GDPR (Art. 6(1)(c)).

6. Data Sharing

We may share your personal data with:

Couriers and logistics providers to deliver your orders
Payment and invoicing services
IT and hosting providers
Public authorities, when required by law

We do not sell or rent your personal data to third parties.

7. International Transfers

Our company is headquartered in Hong Kong. Your personal data may be transferred to and processed in Hong Kong, which is outside the European Economic Area (EEA). Such transfers are carried out in compliance with the GDPR through appropriate safeguards, including Standard Contractual Clauses (SCCs) as approved by the European Commission (Art. 46(2)(c) GDPR). By using our website, you acknowledge that your data may be processed outside the EEA under these protections.

8. Your Rights

You have the following rights under the GDPR:

Right to access your data
Right to rectify inaccurate or incomplete data
Right to erasure (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@luvivostore.com.

9. Security Measures

We adopt appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. The latest version will always be available on our website.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: EASY PEASY GROUP LIMITED, FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING, 144-150 TAI LIN PAI ROAD, Kwai Chung, Hong Kong. Email: info@luvivostore.com.

COOKIE POLICY

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They help improve user experience, enable certain functionalities, and allow the website owner to analyze traffic and performance. Cookies can be “first-party” (set by the website you visit) or “third-party” (set by other domains/services).

2. Types of Cookies We Use

We use the following categories of cookies on https://www.luvivostore.com:

Essential Cookies

These cookies are necessary for the website to function properly. They include security features, session management, and shopping cart functionality.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. These cookies collect aggregated data on pages visited, time spent, and device/browser information.

Advertising and Tracking Cookies

We use cookies for marketing and retargeting purposes, including:

Meta (Facebook) Pixel – to measure conversions and retarget ads based on user behavior
Google Ads – to track ad performance and display personalized ads across the web

These cookies may track your browsing activity across other websites as well.

Functional Cookies

These cookies enable additional features, such as storing your preferences or enabling integration with third-party services like Google Suite or Cloudflare optimization.

Performance & Security Cookies

We use Cloudflare to improve security and page load speed. These cookies help detect malicious visitors and optimize traffic routing.

3. Consent and Cookie Banner

When you first visit our site, you will see a cookie consent banner allowing you to:

Accept all cookies
Reject non-essential cookies
Customize your cookie preferences

You can change or withdraw your consent at any time by revisiting the cookie settings.

4. How to Manage or Disable Cookies

You can control or delete cookies through your browser settings. Each browser offers different options:

Chrome: chrome://settings/cookies
Firefox: about:preferences#privacy
Safari: Preferences > Privacy
Edge: edge://settings/privacy

Disabling certain cookies may affect the functionality of the site, especially forms and checkout.

5. Data Transfers and Third Parties

Some of the cookies we use (e.g., Google, Meta) may transfer data outside the European Economic Area (EEA). In such cases, we rely on Standard Contractual Clauses (SCCs) and other safeguards in compliance with the GDPR. Please note that our company is headquartered in Hong Kong; data processed by us directly may also be transferred to Hong Kong under the same SCC safeguards in accordance with Art. 46(2)(c) GDPR.

6. Your Rights

Under the GDPR, you have the right to:

Access your personal data
Request rectification or deletion
Object to processing
Withdraw your consent
File a complaint with your local Data Protection Authority

To exercise your rights or for questions about cookies, contact us at info@luvivostore.com.

7. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology, regulation, or our services. The latest version is always available on our website.

8. Contact

If you have any questions about this policy or how we use cookies, please contact: EASY PEASY GROUP LIMITED, FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING, 144-150 TAI LIN PAI ROAD, Kwai Chung, Hong Kong. Email: info@luvivostore.com.